Preview 1
THE ART OF ACTIVE LISTENING Listening is a learned skill. There is a significant difference between hearing and listening. Hearing is a biological function, and like breathing or blinking it happens whether you are consciously telling yourself to do it or not. Listening, on the other hand, is a mental process. It requires thought, effort, and ...
Preview 1
Preview 2
Preview 3
Preview 4
Preview 5
Preview 6