Preview 1
speaker’s affect (e.g. responding excitedly if the speaker is excited) show interest and empathy. Verbal: “mm-hmm” / “uh-huh” “that’s interesting” “that makes sense” “I understand” Nonverbal: nodding in agreement reacting to emotional content (e.g. smiling) eye contact . Encourage Sharing . Ask open-ended questions.
Preview 1
Preview 2
Preview 3
Preview 4
Preview 5
Preview 6