Notes EffComm – TheWorksheets.CoM

Notes EffComm Wrkt - Saint Anselm College

Listening Skills . 1. Disarming You find some truth in what the other person is saying, even if what they are saying seems totally unreasonable or unfair. Other person: You: 2. Empathy You put yourself in the other person’s shoes and try to see the world through his or her eyes. • Thought empathy: You paraphrase the other person’s words